Delivery Information

Payment

We accept payment by credit or debit card via Paypal. Totally Cats do not take, process or store any debit or credit card details. You do not need a Paypal account to pay by Paypal just follow the secure payment process.

We do not accept orders or payments by phone. We do not accept cheques or postal orders. All orders and payments must be processed securely online.

Shipping and Handling

Delivery is at present only within the UK via the website. However, if you are outside of the UK, please email us directly at sales@totallycats.co.uk to discuss delivery and payment options. We do not deliver to PO Boxes. We post Free of charge by Royal Mail Second Class.

We hope to dispatch all orders within three working days of receiving your payment, unless otherwise stated in the product information displayed within the shop pages. At busy times or if the order is large this may not be possible but we will always get your parcel sent to you as soon as we can. Please email if your order is urgent and we will do all we can to help.

The majority of our orders will be dispatched by Royal Mail, unless due to the size of the order it is more practical to use a courier, we will advise you by email. Please note we do not guarantee delivery time and Totally Cats cannot be held responsible for late deliveries, and no refunds will be paid for late deliveries.

Returns and Exchanges

Returns and exchanges are accepted providing that we have been informed by email within 7 days of receipt and the item is returned in its original unused condition (resaleable condition with any labels and/or packaging still intact). Please email us at sales@totallycats.co.uk with your reason for returning the goods and we will advise instructions of where to return the goods.  Faulty goods will be exchanged or refunded in full. For all other returns or exchanges, the customer is liable for postage costs and refunds will exclude the cost of P&P.

Please allow 1-2 weeks for exchanges and returns to be processed.